Tag Archives: Internet

Setting up multiple WiFi devices

Posted by on April 25, 2011 No comments

I was recently having connectivity issues at home, with the wireless router being at one end of the flat and the living room right at the other end. Having an ethernet connection in the living room, I decided to add a secondary WiFi and dug up an “old” Netgear wireless AP.

Not wanting to keep switching from Wireless #1 to wireless #2 all the time, depending on which was in closer range, I decided to give the devices the exact same name. Now it doesn’t matter where I am in my flat I am always connected to the same wireless network, and with a 100% strength.  The trick for it to work well is:

  1. Each device has a different IP address within the same subnet
  2. Both devices have the same SSID
  3. Each device broadcast on a different channel
  4. both devices use the same security settings (WPA is safer than WEP) and same access key

 

 

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Virginmedia has bad customer service

Posted by on July 12, 2010 No comments

Having had services from Virgin Media before I decide to go back with them for my broadband at my new place. I did that against all the bad comments from others about their bad customer services and slowness in getting your connection setup. Well here is how it went.

  • Called Virgin Media to setup connection..
  • VM: “oh sir we need first month payment up front and we can get you connected”
  • ok Payment made
  • VM: “Now let’s arrange your connection date … I am afraid the earliest available slot is on the 12th of July (in 3 weeks time)”
  • ME: “How come? Can’t you do it sooner….”
  • VM: “I am afraid not”
  • Installation day ( 3 weeks later)
  • VM Engineer: “Sorry mate we cannot connect your cable, it would have to go over someone else’s business sign,we cannot do that”
  • ME (calling VM): “Can I get the account cancelled and upfront payment reimbursed to my card?”
  • VM: “Just hold the line a second.”
  • 15 min later
  • VM: “Sorry about the wait, yes that can be done, your reimbursement will take 3 weeks”
  • ME: “How come? I had to pay it on the spot. Why do I have to wait 3 weeks for my money back?”
  • VM: “Sorry sir, but that’s how it is. Have a good day!”

So I had to log this here. It’s appalling that as a customer I can get treated this bad. Now I am wondering if I should go with Sky, I heard that they are just as bad. Can anyone share any light on their experiences with Sky and other broadband providers in the UK?

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