SugarCRM Installation error: session.save_path not set

SugarCRM Community Edition 5.2.0a has shown me the following error during installation.

“The session.save_path setting in your php configuration file (php.ini)
is not set or is set to a folder which did not exist. You might need to
set the save_path setting in php.ini or verify that the folder sets in
save_path exist.”

Before you attempt to follow my instructions here, please check that the session.save_path in your php.ini is properly set and that your webserver is behaving normally.

This error is apparently a bug in the installation process of SugarCRM so to get past it you need to edit a PHP file.

  1. Open the file SystemCheck.php (it is located in the install folder)
  2. uncomment lines 184 to 210  (just place /* on line 183   and  */ on line 211)
  3. save file and restart installation

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  1. Many Servers have the session.save_path uncommented.

    Before doing the recommended solution above, follow the first instruction and verify the path is in the php.ini file and that it is NOT uncommented.

    INCORRECT:
    ; use subdirectories for session storage
    ; session.save_path = /home/public_html/tmp/

    CORRECT:
    ; use subdirectories for session storage
    session.save_path = /home/public_html/tmp/

    Notice the “;” is removed from the correct version.

    Hope this helps!

  2. This error still occurs in v5.5. The file name is installSystemCheck.php not SystemCheck.php and lines start around 240 in v5.5

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