Be aware! There’s a prize claim scam appearing when a user first open Twitter.com. It redirects you to a survey where you can claim an iPad, or a Mac book Air or an iPhone 4. There’s al ist of comments at the bottom of the page which makes it look legitimate but the comments are not real, it’s just an image.
As usual common sense is a good thing.
Having had services from Virgin Media before I decide to go back with them for my broadband at my new place. I did that against all the bad comments from others about their bad customer services and slowness in getting your connection setup. Well here is how it went.
- Called Virgin Media to setup connection..
- VM: “oh sir we need first month payment up front and we can get you connected”
- ok Payment made
- VM: “Now let’s arrange your connection date … I am afraid the earliest available slot is on the 12th of July (in 3 weeks time)”
- ME: “How come? Can’t you do it sooner….”
- VM: “I am afraid not”
- Installation day ( 3 weeks later)
- VM Engineer: “Sorry mate we cannot connect your cable, it would have to go over someone else’s business sign,we cannot do that”
- ME (calling VM): “Can I get the account cancelled and upfront payment reimbursed to my card?”
- VM: “Just hold the line a second.”
- 15 min later
- VM: “Sorry about the wait, yes that can be done, your reimbursement will take 3 weeks”
- ME: “How come? I had to pay it on the spot. Why do I have to wait 3 weeks for my money back?”
- VM: “Sorry sir, but that’s how it is. Have a good day!”
So I had to log this here. It’s appalling that as a customer I can get treated this bad. Now I am wondering if I should go with Sky, I heard that they are just as bad. Can anyone share any light on their experiences with Sky and other broadband providers in the UK?